Gateway Operation Supervisor (Night Shift)

Courier Operations

1. Monitor and manage inbound and outbound courier operations, ensuring timely receipt, sorting, and dispatch of parcels.
2. Plan and optimize delivery routes to maximize efficiency and minimize costs.
3. Ensure proper handling of parcels to maintain service quality and minimize damages or losses.
4. Oversee the use of operational tools and technologies, including tracking systems and warehouse equipment.
5. Ensure compliance with safety policies and standard operating procedures for in‑hub parcel collection.

Manpower Management

1. Schedule and assign daily tasks to staff, including couriers, sorters, and warehouse personnel.
2. Monitor staff performance, provide feedback, and conduct training sessions to improve efficiency.
3. Ensure adequate manpower levels to meet operational demands, including managing shift rotations and handling personnel needs.
4. Address and resolve employee i...