GBS Director, Service Performance, Insights & Data

The GBS Director, Service Performance, Insights & Data is reporting to the Senior Director, GBS Service Experience & Performance. The role is accountable for managing, controlling and reporting on service performance and providing data, analysis and insights across our GBS organisation and global operations, ensuring we deliver exceptional services to AstraZeneca.

This is a critical role in the delivery of GBS services across AstraZeneca and requires an individual who understands GBS performance reporting and how insights, data and analytics can support transformation, improve operational performance and deliver best practice service delivery. The individual must have a proven track record of on‑the‑ground delivery across a wide range of services, from transactional to consulting.

Service Performance, Insights & Data in AstraZeneca GBS

• Reporting on performance: service line KPIs, SLAs and Customer Satisfaction from NPS to CSAT.
• Id...