Job Description


Our Client, a Materials Engineering company, is looking for a GCC Customer Service Representative – Entry for their Austin, TX/Remote location.
 

Responsibilities:
  • Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
  • Responsible to process and maintain customer request via emails and phone call in SAP CRM System
  • Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
  • Responsible in managing customer escalation by working closely with internal stakeholders


    • Requirements:
  • Required to use existing procedures to problem solve customer escalation and follow up
  • Required to maintain excellent communication and positive manner in interaction with customers and internal ...

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