Job Description

Our Client, a Materials Engineering company, is looking for a GCC Customer Service Representative – Entry for their Austin, TX/Remote location.

 

Responsibilities:

  • Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.

  • Responsible to process and maintain customer request via emails and phone call in SAP CRM System

  • Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system

  • Responsible in managing customer escalation by working closely with internal stakeholders


 

Requirements:


  • Required to use existing procedures to problem solve customer escalation and follow up

  • Required to maintain excellent c...

Apply for this Position

Ready to join ICONMA, LLC? Click the button below to submit your application.

Submit Application