Job Description
Who we are
About this Role
We are seeking a Service Desk Advisor to support the delivery of world-class services to Global Enterprise Customers. This role is pivotal in managing daily operations related to Device Lifecycle Management (DLM), including vendor coordination, pricing updates, monthly billing reports, and device forecasting. The individual will contribute to business continuity, process design, and operational support, ensuring seamless service delivery across regional and global interfaces.
What you’ll do
Manage device forecasting and vendor relationships to ensure timely and accurate delivery.Support operational activities and contribute to business continuity planning.Design and improve processes to enhance service efficiency.Prepare and contribute to monthly reporting and billing activities.Act as a point of escalation for customer queries and complaints, ensuring resolution.Facilitate team meetings and performance reviews, coaching team members on transaction quality.Ensure adherence to Vodafone policies, privacy, and credit guidelines.Who you are
at least 1 year of experience in customer service.Ready to work for 1 year Unrenewed contract. ITIL Certified with strong presentation and communication skills.Proficient in PowerPoint and Excel.Experienced in vendor management and service operations.Able to work across cultures and influence decisions at senior levels.Skilled in creating solutions, driving timelines, and managing dynamic business environments.Clear and succinct communicator with a focus on execution and collaboration.
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