Job Description

22-Jan-2026

Geek Squad Agent (Retail Store)

Part time

Regular

Job Description

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

What you’ll do
  • Provide positive, timely service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
  • Help customers set up new devices and provide advice on whether to repair or replace old devices
  • Monitor service queues and provide accurate status updates to customers
  • Maintain knowledge and skillsets through certified training courses
  • Clearly communicate and partner with fellow agents
    • Basic qualifications
  • 3 months of experience working in retail or customer service
  • Ability to work a flexible schedule, including holidays, nights and weekends
    • Preferred qualifications
  • Passion for technology and desire to solve problems
  • Ability to adapt and learn new skills in a fast-paced industry
    • What’s in it for you

    We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

    Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
    • About us

    As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

    Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

    Best Buy is an equal opportunity employer.

    Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

    Req #

    1014758BR

    Brand

    Geek Squad

    Job Category

    Services Group

    Job Level

    Individual Contributor

    Minimum Pay

    16.82

    Maximum Pay

    20.57

    Store Number or Department

    001031 Boulder CO Store

    Address Line 1

    1740 30th St

    City

    Boulder

    State

    Colorado

    Search Categories

    Geek Squad, Retail

    Zip

    80301-1029

    Benefits

    Best Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.

    Geek Squad Agent (Retail Store) | Best Buy

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