General Analytics - Senior Manager

We are looking for an

Engagement Manager

to lead descriptive analytics engagements for a large telecom client. This role requires strong ownership of delivery, business understanding of the retail/telecom domain and the ability to translate data into actionable business insights. You will manage the offshore delivery team, client relationship and analytics output quality while driving measurable business impact.

Job Responsibilities

Own the end to end delivery of descriptive analytics engagements for telecom clients
Act as the primary point of contact for client stakeholders; manage expectations, communication and delivery timelines
Lead and mentor a 6-8 member offshore analytics team; ensure high performance, skill growth and strong ownership
Translate business questions into structured analytical problem statements and data requirements
Review analytical outputs for accuracy, story telling and business relevance before client delivery
Proactively identify new analytical opportunities within the account and support account expansion
Design standard analytics frameworks, reporting methodologies, and reusable accelerators
Ensure adherence to delivery SLAs, data governance and quality benchmarks
Navigate ambiguity in problem statements and create structured, scalable analytics solutions

Qualifications:

6+ years of experience

in analytics, consulting, or client facing delivery roles
Minimum 3+ years of experience managing offshore analytics teams (4+ members)
Advanced proficiency in

Excel and PowerPoint

for executive-level storytelling
Proven experience in

descriptive analytics and business performance reporting
Strong stakeholder management and

client communication

experience
Exposure to

telecom domain

is an added advantage, not mandatory

(CX, NPS, churn, network, marketing, revenue, operations, etc.)
Hands-on experience with

SQL

(Good to have - Python & PySpark)