General - Contractor - C1

The Crew Accommodations Agent at Corpay’s Airline Division – TA CONNECTIONS is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members. This role receives bookings requirements mainly through our proprietary systems, as well as inquiries through multiple channels, such as email, chat, phone calls, etc.). The Agent is responsible for coordinating resolution with vendors by strictly following Standard Operations procedures. Agents will receive emails, chats and phone calls receive phone calls from the airlines crew scheduling and hotel desk departments, as well as from hotel and GT vendors to address issues and last-minute challenges that crewmembers might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as crew members must be placed in rooms in a timely manner to avoid crew rest delays or flight cancellations.
Essential Duties...