Job Description
**NTT DATA Services is currently looking for a Helpdesk Associate – Bilingual (English-Spanish) to join our team in Mexico (100% Remote).**
**Activities:**
+ General L1 support for hardware and MS Office packages
+ Advance technical support for in-house applications and developments
+ Answer technical support calls providing and escalating to other support groups
+ Provide support based on email generated requests or reports
+ Document troubleshooting steps and detailed description of the customer incidents and requests
+ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
**Basic Qualifications:**
+ To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
+ Finished high school (a copy of your official certificate of completion will be requested)
...
**Activities:**
+ General L1 support for hardware and MS Office packages
+ Advance technical support for in-house applications and developments
+ Answer technical support calls providing and escalating to other support groups
+ Provide support based on email generated requests or reports
+ Document troubleshooting steps and detailed description of the customer incidents and requests
+ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
**Basic Qualifications:**
+ To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
+ Finished high school (a copy of your official certificate of completion will be requested)
...
Apply for this Position
Ready to join NTT DATA North America? Click the button below to submit your application.
Submit Application