Job Description

  • Opportunity to work with the market leader in the segment
  • Opportunity to lead the Customer Experience function for the business

    • About Our Client

    This opportunity is with a large organization in the automotive industry, renowned for its innovative solutions and commitment to excellence.

    Job Description

    Strategy and Development

    *Design and develop systems to capture and share the Voice of Customer with relevant stakeholders for timely action and improved satisfaction.

    *Regularly map customer expectations and provide insights for experience enhancement.

    *Design and develop customer engagement platforms and activities, customer segmentation policies to drive customer loyalty program.

    *Strategize plans to develop call centre as a one-stop shop for customer quires and needs. Design an omni channel experience

    *Build and develop analytical capabilities in the organization to drive data...

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