General Manager Customer Service (SMT & Electronics Manufacturing Solutions)

General Manager – Service Management (SMT & Electronics Manufacturing Solutions)

Location: Noida / Bangalore (PAN India Responsibility)

Department: Service & Customer Experience

Role Purpose

The General Manager – Service Management is a strategic leadership role responsible for building, scaling and transforming NMTronics’ service organization into a world-class, revenue-generating, customer-centric service engine.

This role will own PAN-India service operations, customer lifecycle management, service profitability, service team capability building, and OEM coordination (Fuji & other principals), ensuring NMTronics becomes the most trusted service partner in the SMT & Electronics Manufacturing ecosystem.

Key Responsibilities

1. Strategic & Business Leadership

• Build and execute the National Service Strategy aligned to NMTronics’ growth, aftermarket revenue and customer...