General Manager

General Manager

Job Type: Full-Time | 50–55 Hours per Week

Industry: Quick Service Restaurant (QSR)

Opportunity: Eligible for Franchise Partner Program  Compensation up to $65k with path to ownership

Lead a Restaurant at the Forefront of QSR Innovation

At Steak 'n Shake, we’re blending our rich heritage
with bold innovation to redefine what a quick-service experience can be with a relentless
focus on hospitality, ensuring every guest feels welcome, valued, and cared
for.  As a General Manager, you
won’t just manage, you’ll lead from the front. This is a hands-on leadership
role for those who take pride in operational excellence, team development, change
management and getting results through doing the work, not just directing it.

If you’re a seasoned QSR leader looking to grow into
ownership, this could be your pathway. Top-performing GMs are eligible to join
our Franchise Partner Program—an opportunity to own and operate your own
Steak 'n Shake with long-term financial and personal rewards.

What You’ll Do

Restaurant Leadership &
Operations

• Lead by example—actively working the line, prepping
  food, maintaining cleanliness, and serving guests.


• Wear a professional uniform daily—shirt and
  tie or collared blouse—setting the tone for team presentation.


• Ensure operational excellence across all shifts: opening,
  mid-day, and closing.


• Uphold all brand standards, food safety practices,
  and service protocols.

Financial Performance

• Own the P&L: manage food costs, control
  inventory, verify invoices, and eliminate waste.


• Drive labor efficiency with smart scheduling,
  cross-training, and station versatility.


• Proactively monitor and reduce shrinkage through
  strong controls and real-time coaching.

Inventory & Supply Chain
Control

• Oversee inventory from the back door to the front
  line.


• Conduct regular inventory counts with attention to
  accuracy and waste reduction.


• Maintain strong vendor relationships and ensure tight
  invoice and delivery protocols.

Team Building & Development

• Recruit, train, and retain top hourly talent.


• Build a cross-functional team trained across multiple
  stations to maximize labor productivity.


• Inspire a high-performing culture centered on hospitality,
  accountability, and consistency.


• Provide clear feedback and coaching tied to
  operational standards and results.

Performance & Process Management

• Use metrics to drive decision-making: speed of
  service, food quality, guest satisfaction, and labor costs.


• Reinforce systems and SOPs that create repeatable
  success.


• Take pride in developing a restaurant that’s clean,
  efficient, and welcoming.

Job Requirements

• 3+ years of QSR or fast-casual restaurant management
  experience required.


• Proven history of consistent work tenure and
  reliable leadership.


• Deep understanding of food cost management, labor
  optimization, and operational KPIs.


• Hands-on leadership—comfortable working the drive
  through or grill when needed.


• Tech-savvy with POS systems, inventory
  platforms, and invoice tools.


• Strong physical stamina: can lift 50 lbs., stay on
  your feet all day, and thrive in a fast-paced kitchen.


• Professionalism that extends to your LinkedIn
  profile (if you have one) and resume—both should tell the same story.


• Track record in driving hospitality excellence and
  navigating change in a team setting.

What Success Looks Like

• Your restaurant consistently exceeds goals for costs,
  guest satisfaction, and cleanliness.


• Your team is engaged, well-trained, and delivers
  fast, friendly service with pride.


• You maintain a polished, energetic presence—setting
  the tone every shift.


• Your store becomes a top performer and you’re invited
  into the Franchise Partner Program.