Job Description

General Manager - Franchise Services
Location: Sarovar Hotels - Corporate Office
Department: Franchise & Operations
Position Overview
The General Manager - Franchise Services will be responsible for ensuring that all franchise-operated Sarovar Hotels operate in complete alignment with the brand's service standards, operational excellence, and financial expectations.
This role is ideal for a seasoned Hotel Manager / General Manager with strong expertise in SOPs, audits, operational reviews, and owner relationship management.
Key Responsibilities
1. Brand Standards & SOP Management
- Ensure all franchise hotels adhere to Sarovar brand standards, operating guidelines, and service SOPs.
- Conduct periodic audits and quality checks across franchise properties.
- Identify operational gaps and ensure timely corrective actions.
- Update and drive implementation of new or revised SOPs across the franchise network.
- Monitor hotel performance (rooms, F&B, gues...

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