Job Description

Overview

The General Manager position requires a highly experienced professional in operations management with hire to retire HRO function. The role focuses on account management, revenue generation, SLA maintenance, quality assurance, strategic planning, and crisis management. The ideal candidate will be managing large teams and a proven track record in voice programs, specifically in HR processes. This role demands exceptional leadership, strategic decision-making, and effective time management skills to drive operational excellence and achieve business objectives.

Role & responsibilities

  • Account Management
  • Revenue Generation
  • SLA Maintenance
  • Quality Assurance
  • Strategic Planning
  • Crisis Management
  • Leading Teams
  • HR Processes
  • Time and Attendance
  • Payroll Administration
  • Leave of Absence Administration
  • Benefits Administration
  • Time Ma...

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