Job Description
Job Purpose
Developing and implementing strategies for property-wide Operations by maintaining the overall appearance and functionality of the property thereby ensuring guest satisfaction. Overseeing the daily operations of the resort property. Delivering products and services to meet or exceed the needs and expectations of customers for generating growth by increasing income, Optimizing, reducing expenses and costs, increasing productivity and staff training.
Key Accountabilities
Strategic Planning:
Developing and implementing strategies for property-wide Operations by maintaining the overall appearance and functionality of the property thereby ensuring guest satisfaction. Overseeing the daily operations of the resort property. Delivering products and services to meet or exceed the needs and expectations of customers for generating growth by increasing income, Optimizing, reducing expenses and costs, increasing productivity and staff training.
Key Accountabilities
Strategic Planning:
- Collaborate with the corporate team to define and execute the MAYFAIR Group's strategic vision and goals.
- Assess and review customer satisfaction and service recovery process.
- Responsible for highlighting short/medium/long-term issues related to the property to the Senior Management and helping formulate solutions.
- Ensure ...
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