General Manager

Overview

The General Manager is accountable for P&L performance, operational standards, growth and expansion across all studios in MY & SG. You’ll lead studio managers, operations, and instructor management; partner with Marketing and Finance; and build systems that make excellence repeatable.

Operational Excellence

• Own daily performance across studios: capacity utilisation, schedule mix, staffing, inventory, and studio standards.
• Standardise and enforce SOPs (front desk, instructor protocols, safety, incident reporting, cash/credit handling).
• Run a cadence of QA audits with scorecards and action plans.
• Optimise timetables, instructor assignments, and class mix by location/time to drive yield and client satisfaction.
• Ensure regulatory compliance, H&S, insurance, and landlord obligations.
• Hit monthly/quarterly revenue, utilisation, and retention targets per studio and region.
• Drive membership/pack ...