General Manager - Network Operations & Support

About the Company

Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.

Role Overview

Lead the Service Quality Management Function for global network infrastructure across the spectrum of Data, Transport and RF Technologies and Services. The role is responsible for Network Quality to reduce repeat incidents by doing root cause analysis and implementing permanent corrective actions to support upkeep of the entire infrastructure and backbone across Transport, IP and RF layers and support revenue realisation targets of the organisation. The role is responsible for Service Quality and analytics‑based service performance reviews and SIPs to ensure high availability across the backbone network infrastructure, defining ...