General Manager - Pet Resort Operations

PetSuites is seeking a General Manager of Pet Resort Operations to lead the pack!

Overview:

A General Manager (GM) is responsible for the overall operations, customer experience, sales performance and

execution of brand excellence in a resort. The GM is responsible for maximizing the sales and profits of the site.

The GM must maintain an exceptional level of customer service by developing a strong team including a Resort

Manager, Shift Leads and Team Members. The GM and the Team will lead and create a resort culture based on

NVA Leadership Competencies, high quality guest/pet care, and exceptional customer service for both our internal

and external customers.

Company Overview

Based in Austin, Texas, National Veterinary Associates (“NVA”) is the largest private owner of freestanding

veterinary hospitals and pet resorts in North America, with 1300+ companion animal veterinary hospitals and pe...