General Manager, Retail Operations

The Manager of Retail leads all front of house operations with an ownership mindset, setting the standard through leading by example and proactive leadership. This role ensures that all retail operations, food safety, sanitation, and inventory activities align with Krispy Kreme’s quality standards, safety expectations, and guest experience goals. The Manager of Retail oversees team scheduling, performance, and development while driving continuous improvement and ensuring efficiency, guest complaints, and consistent operations.

Retail Production and Operations Management

Provide hands‑on leadership on the retail floor by guiding, coaching, and troubleshooting daily operations.

KPI: Retail Net Sales

Ensure product quality and operational efficiency by monitoring performance, minimizing waste, and responding to demand.

Manage and adjust inventory levels to meet customer demand and operational constraints.

Proactively identify and resol...