General Manager(Sales)

Responsibilities:

Training & Development

• Train, cross-train, and retrain all front office personnel to ensure high standards of service and operational efficiency.

Recruitment & Selection

• Participate in the selection and onboarding of front office personnel, ensuring the right talent is hired for the team.

Scheduling & Workforce Management

• Prepare and manage staff schedules, ensuring adequate coverage for all shifts and smooth front office operations.

Supervision & Oversight

• Supervise the workload of front office staff during shifts, providing guidance and support as needed to maintain service standards.

Performance Evaluation

• Evaluate the job performance of each front office employee, providing constructive feedback and identifying areas for improvement.