Job Description

Specific Responsibilities for this Role

  • Identifies and understands the needs and expectations of clients in a professional manner, and shares with relevant team members.
  • Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.
  • Responds to client complaints in a timely and effective manner and provides feedback on progress.
  • Keeps clients up to date with relevant and accurate information and involves them in decisions that affects them.
  • Focuses on consistently delivering a positive client experience.
  • Completes tasks in accordance with set procedures and guidelines.
  • Takes care to perform all tasks precisely and accurately to minimise errors.
  • Identifies and reports non-compliance to relevant stakeholders, constructively.
  • Continuously evaluates quality of own work and provides feedback on progress.

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