Job Description
**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
**Your role and responsibilities**
1. Delivery Leadership
*
Lead end-to-end delivery of contact center transformation projects, ensuring timelines, scope, quality, and budget adherence.
*
Manage daily delivery activities including sprint planning, execution tracking, and milestone management.
*
Identify and resolve delivery risks, issues, and dependencies proactively.
2. Solution Architecture & Technical Direction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
**Your role and responsibilities**
1. Delivery Leadership
*
Lead end-to-end delivery of contact center transformation projects, ensuring timelines, scope, quality, and budget adherence.
*
Manage daily delivery activities including sprint planning, execution tracking, and milestone management.
*
Identify and resolve delivery risks, issues, and dependencies proactively.
2. Solution Architecture & Technical Direction
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