Genesys Cloud Functional Consultant: Solution Architect

Overview

A prominent IT solutions provider in Hatfield is seeking a Functional Consultant for Genesys Cloud. You will guide customers in the design and implementation of cloud-based solutions, while leading requirements capture and delivering high-quality specifications. The role emphasizes collaboration with teams to drive efficiencies using agile methodologies. This position offers growth opportunities, ongoing training, and will appeal to those passionate about solving complex challenges and enhancing customer success. Ideal for someone looking to make a tangible impact in the customer experience sector.

Responsibilities

• Guide customers in the design and implementation of cloud-based solutions for Genesys Cloud.
• Lead requirements capture and deliver high-quality specifications.
• Collaborate with cross-functional teams to drive efficiencies using agile methodologies.
• Support growth opportunities and ongoing training.
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