Job Description
AAA Club Alliance is currently seeking a full-time Genesys Cloud Senior Engineer to join our team here at one of our office locations: Wilmington, DE, Worthington, OH, Cincinnati, OH, and Lexington. KY.
This position is hybrid and will require you to work onsite 3 days per week.
The primary duties of the Genesys Cloud Senior Engineer are to:
+ R esponsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
+ Voice, Chat and Email routing
+ Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
+ Familiar with integrations with SalesForce Voice Cloud
+ Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
+ Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements a...
This position is hybrid and will require you to work onsite 3 days per week.
The primary duties of the Genesys Cloud Senior Engineer are to:
+ R esponsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
+ Voice, Chat and Email routing
+ Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
+ Familiar with integrations with SalesForce Voice Cloud
+ Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
+ Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements a...
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