Genesys Engage/Genesys Cloud CX Platform Specialist - Routing Domain

• Design, implement, maintain, and optimize call routing strategies for enterprise contact center platforms.
• Manage Genesys Engage and Genesys Cloud CX routing configurations to support voice and digital channels.
• Ensure platform stability, performance, and adherence to SLAs through proactive monitoring and tuning.
• Support integration and automation initiatives across contact center solutions.

Key Responsibilities – Genesys Engage:

• Configure and optimize routing strategies using Genesys Composer.
• Manage Genesys Engage components including URS, ORS, Stat Server, and SIP Server.
• Gather business requirements and translate them into routing workflows.
• Perform system upgrades, patching, and performance tuning activities.
• Monitor system health, alarms, and compliance with SLAs.
• Troubleshoot routing flows and platform issues using logs and reporting tools.

Key Resp...