Job Description
Skills:
Genesys Cloud, Voice Over IP (VoIP), Call Routing, Contact Center Solutions, SIP, IVR,
Job Title
Genesys SME (Subject Matter Expert)
LOCATION:
Indore, India
Job Purpose
The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms, integration knowledge, and the ability to lead L2/L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries.
Qualification
Genesys Cloud, Voice Over IP (VoIP), Call Routing, Contact Center Solutions, SIP, IVR,
Job Title
Genesys SME (Subject Matter Expert)
LOCATION:
Indore, India
Job Purpose
The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms, integration knowledge, and the ability to lead L2/L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries.
Qualification
- Bachelors degree in IT, Computer Science, Electronics, or related discipline.
- ITIL Foundation or equivalent process certifi...
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