Genesys Solution Engineer

Design, implement, and support Genesys Cloud contact centre solutions

Configure and maintain Genesys Cloud features (IVR, routing, workflows, integrations)

Develop automation and system integrations using Python and APIs

Work with JSON-based APIs for system communication and data exchange

Support AI-related solutions such as chatbots, NLP, and automation tools

Collaborate with internal teams and stakeholders to deliver scalable solutions

Troubleshoot system issues and provide technical recommendations

Prepare technical documentation and solution designs

Key Responsibilities

• Design, implement, and support Genesys Cloud contact centre solutions
• Configure and maintain Genesys Cloud features (IVR, routing, workflows, integrations)
• Develop automation and system integrations using Python and APIs
• Work with JSON-...