Job Description
Genesys Solution Consultant
Provides highly skilled technical support/delivery capability as technical lead for the current and future delivery, support, and maintenance of future production services in the contact center environment utilizing Genesys Cloud. Leads technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, & networks. Leads initiatives for driving down incident rates and working with 1st line operations to improve service recovery times. Leads the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Complies with operational standards, procedures, and best practice. Operations Engineers within specialist functional teams may have compliance assurance responsibility.
**About the role**:
**As a Genesys Solution Consultant, you will**:
Produces, delivers, and maintains appropriate documenta...
Provides highly skilled technical support/delivery capability as technical lead for the current and future delivery, support, and maintenance of future production services in the contact center environment utilizing Genesys Cloud. Leads technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, & networks. Leads initiatives for driving down incident rates and working with 1st line operations to improve service recovery times. Leads the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Complies with operational standards, procedures, and best practice. Operations Engineers within specialist functional teams may have compliance assurance responsibility.
**About the role**:
**As a Genesys Solution Consultant, you will**:
Produces, delivers, and maintains appropriate documenta...
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