Job Description

We’re looking for an experienced Genesys Cloud specialist to take technical ownership of our Genesys platform across a global organisation.

This is not a service desk role and not a junior implementation position.

You’ll be the technical lead for Genesys Cloud - designing how it works, how it integrates with other systems, and how it evolves over time. You’ll work closely with internal teams and external partners to make sure the platform is secure, scalable, well-designed, and genuinely supports how the business operates.

There are no direct reports, but you’ll act as the go-to expert  - setting standards, guiding others, and providing assurance on complex or high-risk changes.

Why This Role Matters

Genesys Cloud sits at the centre of how we support customers.

If it’s poorly designed, the impact is immediate: poor service, frustrated teams, and unhappy customers.

In this role, you make sure:

  • The...

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