Job Description

To manage the UK office based technical support team in order to ensure the support provided to KOREC customers (UK & Ireland) calling or emailing provides solutions in the shortest time possible.

To liaise with the wider support team to source technical reference materials (documents, videos, white papers, etc.) of potential benefit to customers and to circulate these internally and externally via the KOREC Knowledge Base.

To support the technical knowledge of the Operations Team in Huntingdon.

LOCATION: Liverpool office-based, 5 days per week (with flexibility to attend other company or customer locations as required).

RESPONSIBILITIES

  • Manage the team so that we respond to incoming customer enquiries with the goal to provide a solution in the shortest time possible
  • Monitor the age and allocation of Support Tickets across the Office Support Team and closely track tickets from high value / strategic customers to en...

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