German Customer Advisor

About The Role
We are looking for a motivated
Customer Retention & Sales Specialist
to join our team and support the German market. This role is ideal for professionals who enjoy working with customers, have strong sales skills, and can confidently handle retention situations.

You will be responsible for managing incoming customer calls, providing guidance, identifying needs, and ensuring that customers receive the best possible experience — with a strong focus on maintaining loyalty and promoting suitable products or services.

Main Responsibilities

• Handle customer contacts via phone in a professional and friendly manner.
• Ensure high levels of customer satisfaction.
• Maintain loyal customer relationships through excellent service and personalised support.
• Manage inbound calls from customers who wish to cancel their contract, focusing on retention strategies.
• Provide clear and effective customer advice on available...