Job Description

Are you a German speaker with a passion for customer service and a love for travel? If you're looking for an exciting opportunity to work with an amazing hotel chain in sunny Málaga , we want you on our team! As a German Customer Support Advisor , you'll help guests from around the world with their inquiries and ensure they have the best stay possible.

About the Role:

We are looking for a German-speaking Customer Support Advisor to join a renowned hotel chain in Málaga . You’ll be the first point of contact for German-speaking customers, handling inquiries and ensuring a seamless experience for hotel guests. You’ll work directly with customers over the phone to answer questions, resolve issues, and provide information about hotel services.

What You’ll Do:
  • Handle incoming customer calls in German , assisting with bookings, inquiries, and support.
  • Provide clear and professional communication to resolve customer issues.
  • Ensure customer satisfaction by delivering excellent service.
  • Handle a variety of customer queries, from booking confirmations to special requests.
What We’re Looking For:
  • German: Native or bilingual level
  • English: Advanced (minimum C1)
  • Ability to work 39 hours/week with alternating weekends
  • A valid NIE , NAF , and a Spanish bank account
What You’ll Get:
  • Fixed monthly salary + bonus
  • Onsite Training: From 9 AM to 6 PM
  • Location: Malaga
  • Contract: Indefinite term, with a 2-month probation period
  • Work Schedule: Flexible hours with alternating weekends

If you’re looking to work in a dynamic customer service role for a top hotel brand in Spain, this is the opportunity for you! Apply now and join our team in Málaga!

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