German Customer Support Agent Lisbon

Are you a fluent German speaker with a passion for delivering excellent customer service? We are seeking a dedicated German Customer Support Agent to join our dynamic team in Lisbon. Your language skills and customer-centric approach will be essential in ensuring satisfaction and maintaining the high-quality service that Cognizant is known for.

Key Responsibilities for the German Customer Support Agent Role

• Provide exceptional support to German-speaking clients through various channels including phone, email, and chat, effectively resolving queries and issues.
• Develop a deep understanding of our products and services to deliver accurate and knowledgeable assistance.
• Identify and troubleshoot customer concerns, escalating issues when necessary to ensure client satisfaction.
• Collaborate with internal teams, sharing client feedback to contribute to continuous service improvements.
• Maintain detailed records of client interacti...