German customer support representative, Barcelona

Job Openings German Customer Support Representative, Barcelona

Join our vibrant team as a Customer Support Representative in beautiful Barcelona!

We're looking for enthusiastic individuals who thrive in a dynamic environment and are passionate about providing exceptional customer service.

• Respond to incoming customer inquiries through phone, email, chat, or automated alerts, ensuring user needs are met efficiently.
• Record call details in our management system, maintaining timely responses and resolutions in line with our service level agreements (SLAs).
• Stay updated on our products and services, particularly those tailored to individual customer needs.
• Escalate service issues to senior team members as necessary.
• Collaborate with team members on specific projects and fulfill administrative responsibilities.
• P...