German Customer Support Specialist - Turkey

This is a full-time, remote position supporting a global travel platform that partners with multiple online travel agencies to provide customers with diverse holiday options and booking solutions.

Role Description:

As a Customer Service Advisor (CSA), you will manage customer inquiries through inbound calls, chat, and back-office channels.

• Your tasks will include assisting clients with travel reservations, booking modifications, and general destination information.
• Youll ensure each customer receives professional, empathetic, and solution-oriented support while promoting additional travel services, such as insurance and upgrades.
• Your role is key in enhancing customer satisfaction and optimizing the travel experience for clients across different partner platforms.

Requirements:

• Experience in Customer Service, Sales Support, or Client Assistance
• Strong communi...