Job Description
Launch Your Journey in E-Commerce Support
Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.
Role Overview:
As an E-Commerce Customer Support, you'll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities:
- Respond to customer inquiries with professionalism and warmth — primarily through digital channels
Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
Guide users through platform features like cancellations, returns, and account updates
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