German Help Desk Associate

Job Title: German Help Desk Associate
Location: Barcelona, Spain – Onsite & Hybrid Options Available
Department: IT Support / Help Desk / Customer Service
Employment Type: Full-Time

About the Role:

We are looking for a proactive and tech-savvy German-speaking Help Desk Associate to join our support team in Barcelona. You will be the first line of contact for German-speaking users needing technical assistance, providing high-quality support to resolve issues quickly and effectively. This role offers flexibility with both onsite and hybrid work arrangements.

Key Responsibilities:

• Provide first-level technical support to German-speaking users via phone, email, and chat.

• Diagnose and troubleshoot hardware, software, and network-related issues.

• Guide users through step-by-step technical solutions and escalate more complex cases when needed.

• Document and track all support interactio...