Job Description

About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.


Role Purpose


The German Language Trainer will be part of the Language Academy within the Learning & Development department, responsible for delivering high-quality German language training to adult learners in a BPO environment. The role focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German-speaking client accounts.


Key Responsibilities


Training Delivery


  • Deliver German language training to adult learners supporting BPO and customer service operations.




  • Teach spoken German, pronunciation, grammar in context, and business/customer service communication.




  • Conduct role plays, call simulations, and real-life customer interaction scenarios.




  • Adapt training delivery to different proficiency levels and learning styles.


    • Assessment & Coaching


  • Assess learners’ German language proficiency and identify individual and batch-level gaps.




  • Provide structured feedback and targeted improvement plans.




  • Monitor and track language progress to ensure readiness for production.


    • Content Development


  • Develop, adapt, and maintain German language training materials aligned with client and business requirements.




  • Ensure content supports quality standards, CSAT, and operational KPIs.


    • Stakeholder Collaboration


  • Work closely with Operations, Quality, and other L&D stakeholders.




  • Support nesting and post-training phases with language coaching when required.




  • Provide language insights and recommendations to Team Managers and Quality teams.


    • Reporting & Documentation


  • Maintain accurate training records, assessments, and attendance.




  • Share regular progress reports with L&D leadership and operations.


    • Required Qualifications & Experience


  • Bachelor’s degree in German, Linguistics, Education, or a related field.




  • German language proficiency: C1–C2 (spoken and written) – MUST.




  • English proficiency: B2 – MUST.




  • Proven experience teaching languages to adults – MUST.




  • Minimum 1+ years of experience in a BPO / call center training environment – MUST.




  • Strong expertise in customer service and business communication.




  • Excellent facilitation, coaching, and classroom management skills.


    • Preferred Qualifications (Advantage)


  • Experience supporting German-speaking customer service or technical support accounts.




  • Exposure to international clients (DACH region preferred).




  • Teaching certifications such as TELC Trainer, Goethe, TESOL, or CELTA.


    • What We Offer


  • Be part of the Language Academy within a structured L&D function.




  • Exposure to global clients and multilingual accounts.




  • Career growth and development within a multinational BPO.




  • Competitive compensation and continuous learning opportunities.


    • Apply for this Position

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