German Quality Specialist/Content Creator

Come and work with us.

We are looking for a German Quality Specialist/Content Creator to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

• Strong emphasis on assessing Audits via Data Analysis
• Strong focus on Content Creation for training purposes
• Monitors CSR's performance on a daily basis, by taping, listening to, reviewing, and evaluating calls.
• Attends and participates in meetings with Client supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
• Reports script problems or questions to appropriate areas
• Adapt currently existing articles and learning materials from a provided knowledge base
• Translate requirements into training that will groom employees for the next step of their career path
• Assists clients in monitoring specific programs as needed
• Communicates with supervisors on program changes, and ...