Job Description

Welcome bonus: 3000€

Languages: German B2/C1 + English
Location: Porto (On-site)
Start Date: 11 December 2025

About the Role

As a German-speaking Social Media Support Specialist, you will help users and creators by providing high-quality customer support on social platforms. You will analyze performance, resolve inquiries, ensure policy compliance, and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.

Key Responsibilities

  • Provide customer support through multiple social media channels

  • Resolve user issues efficiently while ensuring a positive experience

  • Monitor KPIs (response rate, accuracy, quality standards)

  • Support content and account-related inquiries

  • Esc...

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