German speaker Customer Service Specialist

Our International Client is a customer service provider with international companies and is based in the amazing Valencia

• Support B2B customers over the phone, email, and chat
• Communicate with customers to find the best solution to their problem
• Troubleshooting, innovation, and change management are part of the daily business
• You will use the latest technology and AI integrations and become an expert in this field
• Control and handle payment inquiries from sellers and buyers through various client platforms
• Responsible for Trustpilot reviews improving overall company NPS through excellent service
• Flagging and escalation of customer queries and coming up with suitable solutions
• Mapping and improving business processes to enhance customer journey and satisfaction

Requirements

• Native level German and fluent English
• Customer service experience minimum 6 months
• ...