German-speaking Concierge Team Lead

Company Description

Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high-touch, personalised assistance. As a German-speaking Concierge Team Lead, you'll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem-solving, and can coach others to deliver a consistently outstanding client experience.
 

Start date: ASAP to March

Your Responsibilities

• Lead, coach, and develop a team of German-speaking Concierge Advisors.

• Monitor performance, service quality, and customer satisfaction across all channels.

• Support complex or escalated client requests, ensuring a proactive and solution-driven approach.

• Coordinate daily operations, including workload distribution and adherence to servi...