German Speaking CRM Support - Customer Platforms | Work In Greece

Overview

Mercier Consultancy MD is excited to invite applications for a German Speaking CRM Support role focusing on Customer Platforms, with the opportunity to work in the beautiful setting of Greece. In this position, you will play a critical role in assisting German-speaking clients, ensuring they have a smooth and efficient experience with our customer relationship management systems.

Responsibilities

• Provide high-quality support to German-speaking clients using CRM platforms via phone, email, and online chat
• Assist customers with inquiries regarding CRM functionalities, account management, and troubleshooting issues
• Document customer interactions in our CRM system accurately to track issues and solutions
• Collaborate with technical teams to resolve complex queries and suggest improvements to client processes
• Conduct training sessions for clients on effective usage of the CRM platform features
• Stay upda...