German Speaking Customer Agent For Online Bank - Work In Greece

Mercier Consultancy MD is excited to announce an opening for a German Speaking Customer Agent to join our team in Greece, providing exceptional service for a leading online bank. This role is perfect for individuals who are passionate about customer support and have a keen interest in the banking industry. As a Customer Agent, you will be responsible for assisting our German-speaking clients with their banking inquiries and guiding them through our online services.

Key Responsibilities

• Deliver top-notch customer support in German via phone, email, and chat.
• Address customer inquiries regarding online banking products and services.
• Resolve customer issues efficiently, ensuring a seamless banking experience.
• Document all customer interactions and inquiries in our CRM system.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Stay informed about online banking trends and product updates to provide accurate information to clients.

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer service, especially in banking or finance, is advantageous.
• Strong communication and interpersonal skills with a focus on delivering excellent customer experience.
• Able to multitask and thrive in a dynamic work environment.
• Familiarity with banking products, services, and CRM software is preferred.
• Proficiency in using computer applications and digital communication tools.
• A proactive attitude towards problem-solving and a commitment to ensuring customer satisfaction.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...