Job Description

German Speaking Customer Experience Specialist

About the job German Speaking Customer Experience Specialist

Responsibilities:

  • Communicate with customers via phone, chat & e-mail
  • Receiving and handling calls in German from customers for an important chain of hotels.
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Assist customers to manage/secure their account & passwords

What you will bring:

  • Fluency in German (minimum C1) and Advanced English knowledge
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills

Requirements:

  • Based in Malaga, Spain
  • NIE, NAF and Spanish bank account.
  • Dynamic and Proactive
  • Strong understanding of online community dynamics and digital content trend...

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