German Speaking Customer Experience Specialist

Responsibilities:

• Communicate with customers via phone, chat & e-mail
• Receiving and handling calls in German from customers for an important chain of hotels.
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords

What you will bring:

• Fluency in German (minimum C1) and Advanced English knowledge
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

Requirements:

• Fluent in German & English
• Based in Malaga, Spain
• NIE, NAF and Spanish bank account.
• Highschool Degree
• Dynamic and Proactive
• Strong understanding of online community dynamics and digital content trends.