German-Speaking Customer Expert - Remote from Greece

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What you will do

• Deliver exceptional customer service.


• Perform troubleshooting.


• Call, collect and analyze customer feedback.


• Escalate cases when necessary and follow up to guarantee customer satisfaction.


• Show empathy and professionalism in every interaction, whether written or verbal.


• Manage customers and support them with a premium experience.


• Collaborate with internal teams to resolve cases quickly and efficiently.


• Consistently meet performance targets and quality standards.

What you will bring

• Excellent German language skills.


• Very good English communication skills.


• Previous experience in customer service, ideally in a premium or luxury brand.


• Strong interpersonal skills with the ability to handle sensitive cases.


• Good computer literacy.


• Familiarity with CRM systems is a plus.


• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)


• Competitive monthly salary (14 salaries per year)


• Health care benefits and numerous other discounts


• Full training by certified instructors


• Professional growth & development opportunities


• Special events as well as community & social responsibility initiatives


• Free online Greek language courses


• State-of-the-art premises, providing a great working environment with relaxing break areas