Job Description

Mercier Consultancy MD is pleased to announce a position for a German Speaking Customer Service Agent with a leading online travel agency. In this exciting role, you will have the opportunity to work in beautiful Greece, providing exceptional support to German-speaking clients as they navigate their travel needs and inquiries.


Responsibilities

  • Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services.
  • Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience.
  • Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
  • Document customer interactions accurately in the CRM system to maintain quality customer service.
  • Collaborate with internal teams to facilitate seamless travel arrangements and service delivery.
  • Stay informed about travel trends, promotions, and company updates to provide timely support to clients.

Requirements

  • Fluency in German (both written and spoken); proficiency in English is advantageous.
  • Previous experience in customer service, preferably within the travel or hospitality industry.
  • Strong communication and interpersonal skills with a customer-focused approach.
  • Able to handle issues and conflicts with professionalism and empathy.
  • Proficient in using CRM systems and comfortable with standard office software.
  • Self-motivated and able to work independently in a remote or hybrid environment.
  • A passion for travel and a desire to help others create memorable experiences.

Benefits

  1. Competitive Monthly
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...

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