Job Description

Position: Customer Support Representative (German Speaker) Location: Lisbon, Portugal Start Date: Flexible Employment Type: Full-time | Fixed-term contract (1 year) About the Role We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform.


In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.


You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).


Key Responsibilities Provide timely and effective customer support through multiple channels Diagnose and resolve technical and account-related issues Ensure a high level of customer satisfaction by delivering a positive experience Work towards individual and team performance targets Requirements Native-level German (minimum C1) and fluency in English Previous experience in customer support (preferably 12+ months in a contact center) Familiarity with BPO KPIs (C-SAT, NPS, SLAs) Strong communication and problem-solving skills Technical troubleshooting knowledge is a plus What We Offer Competitive salary package: approx.

  • €21,800 gross/year Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM) Performance and language bonuses Health and life insurance (includes family plan) Relocation bonus up to €2,500 for candidates moving from abroad, and €2,500 signing bonus Support with local registration and accommodation Initial training provided and opportunities for career development How to Apply If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you.


    Apply today to take the next step in your career.


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