Job Description

Location

Porto, Portugal

Work Model

Onsite

Working Hours

Monday to Sunday: 06:00 – 21:00 (Rotative shifts)

2 rotative days off

Role Overview

As a Customer Service Representative, you will be responsible for delivering high‑quality support to customers, handling inquiries efficiently, and ensuring a positive customer experience in German. No prior experience needed.

Responsibilities

  • Handle customer inquiries via phone, email, or chat in German
  • Provide accurate information and resolve issues in a timely manner
  • Maintain a high level of customer satisfaction
  • Document interactions and follow internal procedures
  • Collaborate with internal teams when necessary

Requirements

  • German C2 level (mandatory)
  • Good level of English
  • Strong communication and problem‑solving skills
  • Customer‑oriented mindse...

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